Negotiation <b ook>
Apology and First Name Use apology and the first name – During the disagreement it seeds more warmth into the interaction and help to continue the negotiation. Calibrated open ended question – Such questions have no fixed answer & it buys you time. Such question give your counterpart the illusion of control that they are […]
Word Power
quid-pro-quo : Service in exchange of service tough as nail : Very tough laser focus: Extreme focus decorated officer : any govt officer in higher post talk one’s way out of (something) : to avoid something unpleasant or undesirable by saying things to make other people forgive or excuse. e.g He talked his way out […]